Who is Twenty best for?

Small teams that want a free, self-hosted CRM; Technical teams that want to extend their CRM through an API or custom code; Teams leaving HubSpot that want a similar feel without per-seat fees.

Who should skip Twenty?

Teams that need proven call tracking or quoting; Buyers who want extensive independent user reports before choosing.

What are the best Twenty alternatives?

Attio (45/100), HubSpot (37/100), Pipedrive (32/100), ranked by independent crm discussion.

Twenty review

Updated 2026-10-14Listed in CRMtwenty.com

Twenty

twenty.com

Thin evidenceNot enough independent evidence to rank

Twenty is an open-source CRM that can be self-hosted for free or used as a managed cloud service, with custom objects, an API and an apps SDK for extending it.

Verdict: Independent discussion is thin: only seven non-promotional comments carry an opinion, all brief and all from r/CRM. Those users like it as a free, self-hostable open-source CRM that feels modern and HubSpot-like, with custom objects and an API that make it easy to extend, and none reported a concrete problem. That absence of criticism reflects how little has been written, not proven reliability; nobody discussed sales-team adoption at scale, quoting or call tracking, and two of ten comments read as promotional.

7 positive0 mixed0 negativeacross 7 rated independent comments

Astroturf check2 of 10 comments read as promotion or coordinated seeding and were excluded.

What users like

Free to self-host as open-source software, which users cite as the reason they switched from paid CRMs^[1][2][3][4]
Described as the cleanest, most modern self-hosted CRM one user tried, with a feel close to HubSpot^[1][2]
Easy to extend: users point to custom objects and relations, the apps SDK and a strong API, and to building extra features with AI coding tools^[1][2][3]
Includes built-in SMTP email at no extra cost, which one user says replaced a paid mail add-on in their previous self-hosted setup^[1]

What users complain about

Best for

Small teams that want a free, self-hosted CRM
Technical teams that want to extend their CRM through an API or custom code
Teams leaving HubSpot that want a similar feel without per-seat fees

Skip it if

Teams that need proven call tracking or quoting
Buyers who want extensive independent user reports before choosing

PricingVendor-statedFrom $9/user/mo

Self-hosting the open-source core is free. Cloud plans: Pro $9/user/mo and Organization $19/user/mo on yearly billing (yearly saves 25%); Enterprise from $50k/year through sales. 30-day free trial, no credit card.

Source , checked 2026-10-14

In their own words

Pipedrive is really easy. I switched to Twenty CRM which is self hosted and free because I’m cheap.

There are better solutions then air table that are free to self host. I would take the money you "save" running those to buy some fancy plugins for them. $5-$15/mo hosting costs Baserow or budibase instead of airtable Twenty crm is what I use, feels like hubspot, still integrating it into my workflow but I think I'm keeping it. Can show conversations, idk about call tracking. Hosting fees plus $400 one time fee …

TwentyCRM are doing a great job, can be self hosted (don't take that away)

Not sure about quoting and can’t speak to adoption of sales users , so not super helpful. But TwentyCRM is the “cleanest” self hosted CRM I’ve tried out.

Not sure if it might fit you but I recently started using twenty crm, self hosted on a vps. You have twenty apps sdk and I’m sure you can vibe code what you need with claude code or something else. It has great functionality for sales out of the box and for relationships, you can create custom objects, create relations etc.. check it out. I’m 100% sure you can replicate what you have in spreadsheets

Twenty CRM. OPEN SOURCE AGPL3 licensed. We are fully dependent on it and it's API is the strongest framework possible in the open source category.

Alternatives

All Twenty alternatives

Frequently asked questions

Independent discussion is thin: only seven non-promotional comments carry an opinion, all brief and all from r/CRM. Those users like it as a free, self-hostable open-source CRM that feels modern and HubSpot-like, with custom objects and an API that make it easy to extend, and none reported a concrete problem. That absence of criticism reflects how little has been written, not proven reliability; nobody discussed sales-team adoption at scale, quoting or call tracking, and two of ten comments read as promotional. Twenty scores 65/100 from 7 independent comments (7 positive, 0 mixed, 0 negative).

Evidence base: 10 independent comments kept from 18 that mention Twenty, after removing vendor accounts, self-disclosed employees and founders, affiliate links, service pitches and repeat promoters. Methodology.