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Thin evidence

Close is a sales CRM for small and mid-sized teams that bundles calling, email, SMS and workflow automation, plus an AI sales agent called Chloe.

Verdict: Independent discussion is very thin: only three Reddit comments give a first-hand or genuine opinion of Close, and all are brief. Those users describe it as a solid, sales-first CRM with calling, texting and bulk email built in, and one notes it is weak on marketing features. Six of the nine mentions were promotional (a Close employee, a HubSpot partner posting a Close referral link, a rival CRM founder, and comments plugging other CRMs), and the corpus filter had already removed six more from repeat promoters, so treat this review as a low-confidence read.

2 positive1 mixed0 negativeacross 3 rated independent comments

Astroturf check6 of 9 comments read as promotion or coordinated seeding and were excluded: unusually high promotional activity.

What users like

  • Users describe it as a sales-first CRM with calling from the computer, bulk email and edits, SMS and automated workflows in one place, and one current user calls it pretty good[1][2]

What users complain about

  • Not strong on the marketing side, according to a user who otherwise rates it highly[1]

Best for

  • Sales-led teams that want calling, email and SMS inside the CRM

Skip it if

  • Teams that need marketing automation in the same tool
PricingVendor-statedFrom $9/user/mo

Per user per month: Solo $9 annual / $19 monthly (1 user, 10k leads, no workflows), Essentials $35 / $49, Growth $99 / $109, Scale $139 / $149; custom plans via sales. Calling and SMS billed at cost. 14-day free trial with no credit card; no free plan; 30-day money-back guarantee.

Source , checked 2026-10-14

In their own words

I second close.io. Automated workflows, calling form a computer, bulk email/edits, sms, and more. Sales first mindset
r/CRM2025-10-10in “Which CRM do you think gives the best value for money right now?”View on Reddit
We use Close CRM now. Has been pretty good. Anyone tried Lightfield?
I think Close CRM is a great option but it's not strong on the marketing front. What are you willing to pay?
r/CRM2026-01-04in “Need CRM suggestion for Roofing/exteriors.”View on Reddit

Alternatives

Attio logoAttio45HubSpot logoHubSpot37Pipedrive logoPipedrive32Salesforce logoSalesforce21

All Close alternatives

Frequently asked questions

Independent discussion is very thin: only three Reddit comments give a first-hand or genuine opinion of Close, and all are brief. Those users describe it as a solid, sales-first CRM with calling, texting and bulk email built in, and one notes it is weak on marketing features. Six of the nine mentions were promotional (a Close employee, a HubSpot partner posting a Close referral link, a rival CRM founder, and comments plugging other CRMs), and the corpus filter had already removed six more from repeat promoters, so treat this review as a low-confidence read. Close scores 31/100 from 3 independent comments (2 positive, 1 mixed, 0 negative).

Evidence base: 9 independent comments kept from 17 that mention Close, after removing vendor accounts, self-disclosed employees and founders, affiliate links, service pitches and repeat promoters. Methodology.