Attio vs Twenty
 Attio |  Twenty | |
|---|---|---|
| Sentiment | ||
| Score | 45/100 | 54/100 |
| Rank in category | #3 | #2 |
| Rated comments | 21 | 25 |
| Best for | Small startups setting up a first CRM; Teams that need custom objects such as partners or investors; Teams that work with their CRM through Claude or the API | Small teams that want a free or low-cost self-hosted CRM without per-seat fees; Technical teams that want to customize their CRM through an API or with AI coding tools; Teams leaving HubSpot or Salesforce mainly to cut cost |
| Skip it if | Sales teams wanting a polished, ready-made daily workflow; Teams needing deep automation without add-on apps | Teams that need deep built-in workflow automation; Teams without anyone to host and maintain a self-hosted app; Buyers who need built-in reporting charts or formal security compliance |
| Starting price | £27/user/mo | $9/user/mo |
| Pricing (vendor-stated) | Shown in GBP for a UK visitor: Free plan for up to 3 seats (3 objects, 50,000 records, 1 synced mailbox per user); Plus £27/user/mo billed annually (£34 monthly, up to 10 seats); Pro £59/user/mo billed annually (£74 monthly); Enterprise is custom and annual only. 14-day Pro trial with no card required; startup discounts of up to 80%. | Self-hosting the open-source core is free. Cloud plans: Pro $9/user/mo and Organization $19/user/mo on yearly billing (yearly saves 25%); Enterprise from $50k/year through sales. 30-day free trial, no credit card. |
Independent users mostly like Attio as a clean, flexible first CRM for small teams, and several single out its Claude/MCP and API access and its automatic email and calendar logging. The detractors are specific: it lacks the day-to-day polish sales teams expect, and some found it limited beyond light use and left within months. Roughly 30 of 72 comments were promotional (rival CRMs and services pitching in the same threads, plus a few generic Attio endorsements), and another 20 repeat-promoter comments were removed before review, so only about 20 comments carry an independent opinion.
Users like
- Flexible data model: users build custom objects, relationships, fields and views around their own process[1][2][3]
- Works well when driven through Claude via MCP or the API, to the point some users rarely open the interface[1][2][3][4][5]
- Email and calendar sync logs activity automatically, and one user notes a built-in call recorder[1][2][3]
- Quick to set up with a clean interface; small teams describe it as easy to onboard[1][2][3]
Users complain about
- Missing small polish that matters for daily sales work; some teams went back to HubSpot or ripped it out after two months[1][2][3][4]
- Feels limited once needs go past light use; users say it hits limits when scaling or takes a dedicated admin to run well[1][2][3]
- One user finds many features unnecessary and the AI integrations not yet useful[1]
Independent users mostly like Twenty as a free, self-hostable open-source CRM: they cite no per-seat fees, low hosting costs and how easily it can be customized through its API or with AI coding tools, and several moved to it from HubSpot or Salesforce to save money. The main trade-offs are thin built-in workflow automation (users bolt on n8n), fewer features than mature CRMs, and self-hosting that one user found cost more and broke more often than a SaaS CRM. Several comments in the discussion come from consultants and hosting services selling Twenty setups, and one user complains about the people advertising it.
Users like
- Free to self-host on a cheap server, and users can add as many people as they like without per-seat charges[1][2][3][4]
- Easy to customize and extend: users point to a strong API and to customizing it with Claude or other AI tools[1][2][3][4][5]
- Clean and minimal for basic contact management, with search and filtering one user found strong on a list of 8,000+ contacts[1][2][3]
- Users who tried several CRMs rate it among the few that tick most boxes, and some run their own business on it[1][2][3]
Users complain about
- Built-in workflow automation is limited or clunky; users connect a separate n8n server for things like follow-up sequences[1][2][3]
- Self-hosting is not free in practice: one user's AWS hosting cost more than a SaaS CRM, and maintenance and breakages killed the project[1]
- Fewer features than mature CRMs; users mention no charts and say it is still early[1][2][3]
- One user calls it a terrible system with no security compliance certifications[1]