Fireflies.ai review
Fireflies.ai is an AI meeting assistant that records and transcribes Zoom, Google Meet and Teams calls (or uploads, mobile and desktop recordings), then produces summaries, action items and searchable notes that can be pushed into other apps.
Verdict
Independent users who name a preference mostly like Fireflies: 16 of 23 non-promotional opinions are favourable, chiefly from people with heavy meeting loads who say it replaces their own note-taking, lets them query past meetings, and pushes notes into Drive, CRMs or task tools, with some running happily on the free tier. The trade-off is reliability of the output and the app: users report AI notes that get details wrong or miss words, one calls it the buggiest software they have used, and others dislike a bot joining their calls. Over a quarter of the 100 matched comments were promotional, mostly rival notetakers naming Fireflies as the thing to switch from, and are discounted here.
Evidence
16 positive4 mixed3 negativeacross 23 rated independent comments
28 of 100 comments read as promotion or coordinated seeding and were excluded.
What users like
- Heavy meeting users say it takes note-taking off their plate and catches actions and next steps they would otherwise lose[1][2][3][4][5]
- Past meetings become a searchable record: users ask it what was discussed, and one pulls answers from it through an MCP connection[1][2]
- Integrations push notes and to-dos into Google Drive, CRMs and planners, and one team gets a prep email before recurring meetings[1][2][3]
- Cheap enough to justify personally: one user says the free version does all they need, another pays about $25 a month out of pocket[1][2][3]
- Works from a phone for in-person use: a sign company dictates site measurements into it and gets summarised measurements emailed to the team[1][2]
What users complain about
- AI notes can be wrong: a consultant says a client's Fireflies auto-posts incorrect notes after every call, and another user says it catches only about 80% of spoken words[1][2]
- Stability complaints: one user who wanted to like it calls it the buggiest web and production app they have used, crashing constantly despite a good UI[1]
- The bot joining calls is a reason users leave: one switched to a bot-free tool for that reason[1]
- CRM auto-posting can misfire: with Zoho it posted a call note to hundreds of deals[1]
- Video recordings are lower quality than Zoom's own, so one team records separately when the recording will be shared[1]
Best for
- People in back-to-back meetings who want transcripts, summaries and action items without taking notes
- Teams that want meeting notes pushed into Drive, a CRM or a task tool
- Individuals who want a free or low-cost recorder, including on a phone for in-person conversations
Skip it if
- Teams that would share AI notes with clients without a human check
- Calls where a visible bot participant is unwelcome
Pricing
From $10/seat/mo
Free plan ($0; unlimited transcription, limited AI summaries, 400 minutes of storage per team). Pro is $10/seat/mo billed annually or $18 monthly; Business is $19/seat/mo billed annually or $29 monthly; Enterprise is $39/seat/mo, annual only. No free trial mentioned.
Vendor-stated · Source · checked 2026-10-15
In their own words
This is easy…. Fireflies ai for me, just a simple cheap google meets note taker & transcription SaaS, but I have so many meetings I just simply lose track of actions, summaries, agreed next steps & it saves my bacon every week. My favourite feature: I can overlay my MEDDIC framework questions on to it and I know where my gaps are in the sales process
You mean spoiled??? That's what I'm getting from your post. I started a new position and all I have is a notepad, excel, and Word…I'm running my project smoothly. However, I just incorporated fireflies for note-taking and it's saving me a TON of time with administrative tasks. I can do the job sure. However, my time is valuable and I rather do my job efficiently so I can go home to my family!
I use fireflies. It's really good for notes and gives you summaries.
AI. I use fireflies for video calls. It transcribes all the meeting, you can ask what was discussed, makes minutes, and it also automatically records. For emails and such I use Claude
We use fireflies.ai Can join internal and external meeting on all platforms. You can even send it to meeting you don't attend on your behalf and it will give you the same summaries. It also integrates with planner and crm platforms so notes and to do items get pushed automatically. Reoccurring meetings, it will send you a meeting prep email beforehand with reminders of what happend last meeting and what action items …
Recording all my calls is one of my most valuable assets day to day. I have Fireflies set up as an MCP, so I can contextually pull data and answer my own questions very easily.
Where Fireflies.ai ranks in Call Recording & Notetakers
Fireflies.ai is #3 of 5 ranked AI notetaker tools. Scores are the confidence-adjusted share of favourable independent comments.
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Otter.aiFrequently asked questions
Evidence base: 318 independent comments kept from 459 that mention Fireflies.ai, after removing vendor accounts, self-disclosed employees and founders, affiliate links, service pitches and repeat promoters. Methodology.