Fireflies.ai vs Gong
 Fireflies.ai |  Gong | |
|---|---|---|
| Sentiment | ||
| Score | 58/100 | 59/100 |
| Rank in category | #3 | #2 |
| Rated comments | 23 | 27 |
| Best for | People in back-to-back meetings who want transcripts, summaries and action items without taking notes; Teams that want meeting notes pushed into Drive, a CRM or a task tool; Individuals who want a free or low-cost recorder, including on a phone for in-person conversations | Sales teams that review recorded calls to coach and ramp reps; Reps who need a searchable record of past calls and emails on their accounts; Teams that want AI follow-up emails and call notes mapped into Salesforce |
| Skip it if | Teams that would share AI notes with clients without a human check; Calls where a visible bot participant is unwelcome | Budget-conscious teams that only need transcripts and summaries; Sellers whose enterprise buyers object to being recorded; SDR teams that need a mature email sequencer; Small teams that want self-serve, published pricing |
| Starting price | $10/seat/mo | Custom pricing |
| Pricing (vendor-stated) | Free plan ($0; unlimited transcription, limited AI summaries, 400 minutes of storage per team). Pro is $10/seat/mo billed annually or $18 monthly; Business is $19/seat/mo billed annually or $29 monthly; Enterprise is $39/seat/mo, annual only. No free trial mentioned. | Sales-led pricing; no public plans or prices. Licenses are priced per user plus a platform fee based on the number of users; quotes via a proposal form or demo. No free plan or free trial listed. |
Independent users who name a preference mostly like Fireflies: 16 of 23 non-promotional opinions are favourable, chiefly from people with heavy meeting loads who say it replaces their own note-taking, lets them query past meetings, and pushes notes into Drive, CRMs or task tools, with some running happily on the free tier. The trade-off is reliability of the output and the app: users report AI notes that get details wrong or miss words, one calls it the buggiest software they have used, and others dislike a bot joining their calls. Over a quarter of the 100 matched comments were promotional, mostly rival notetakers naming Fireflies as the thing to switch from, and are discounted here.
Users like
- Heavy meeting users say it takes note-taking off their plate and catches actions and next steps they would otherwise lose[1][2][3][4][5]
- Past meetings become a searchable record: users ask it what was discussed, and one pulls answers from it through an MCP connection[1][2]
- Integrations push notes and to-dos into Google Drive, CRMs and planners, and one team gets a prep email before recurring meetings[1][2][3]
- Cheap enough to justify personally: one user says the free version does all they need, another pays about $25 a month out of pocket[1][2][3]
Users complain about
- AI notes can be wrong: a consultant says a client's Fireflies auto-posts incorrect notes after every call, and another user says it catches only about 80% of spoken words[1][2]
- Stability complaints: one user who wanted to like it calls it the buggiest web and production app they have used, crashing constantly despite a good UI[1]
- The bot joining calls is a reason users leave: one switched to a bot-free tool for that reason[1]
- CRM auto-posting can misfire: with Zoho it posted a call note to hundreds of deals[1]
Most of the 100 comments are about Gong the employer, its LinkedIn-posting sales reps or the word itself; about 27 non-promotional comments carry a real opinion of the product, and most of them are positive. Users value the recordings and searchable transcripts for reviewing their own and colleagues' calls, ramping new reps, drafting follow-ups and filling CRM fields, and two who moved to Salesloft or Chorus say those tools were worse. Critics say it is pricey and less flexible as cheaper AI call analysis spreads, that some enterprise prospects ask for it to be switched off, and that add-ons such as Gong Engage are weak; only three comments were promotional.
Users like
- Recordings and searchable transcripts are the core value: users look back at previous reps' conversations on their accounts, search calls by keyword or competitor and mine transcripts for product feedback[1][2][3][4][5][6]
- Widely used for coaching and ramping: reps and managers listen to top performers' calls and their own wins, and one user credits it with helping them outsell their team[1][2][3][4][5][6]
- AI notes, call Q&A and the follow-up email generator save admin, and one team maps call templates to Salesforce fields so reps only confirm and send, saving hours a week[1][2][3][4]
- Users who left it say alternatives were worse: one found Salesloft's transcription mistook them for the prospect and missed next steps, another says the switch to Chorus sucks[1][2]
Users complain about
- Several users see its edge shrinking as AI call analysis gets cheap, with teams building their own or using Fathom or HubSpot's built-in tool, and one new user calls it not a game changer[1][2][3]
- Expensive and not very flexible for analyzing a large team's calls, according to one past user who now points to cheaper tools[1]
- An enterprise seller says most customers ask to shut it off and some prospects decline meetings when the invite carries a Gong link[1]
- Secondary products are weak: a former Salesloft employee says Gong Engage is effectively given away to drive consolidation and customers came back after leaving[1][2]