Avoma vs Fireflies.ai
 Avoma |  Fireflies.ai | |
|---|---|---|
| Sentiment | ||
| Score | 51/100 | 58/100 |
| Rank in category | #4 | #3 |
| Rated comments | 9 | 23 |
| Best for | Small and mid-size sales teams that want Gong-style call recording at a lower price; Managers who score and review rep calls with scorecards; Reps who want call notes generated from their own templates | People in back-to-back meetings who want transcripts, summaries and action items without taking notes; Teams that want meeting notes pushed into Drive, a CRM or a task tool; Individuals who want a free or low-cost recorder, including on a phone for in-person conversations |
| Skip it if | Teams that need responsive vendor support | Teams that would share AI notes with clients without a human check; Calls where a visible bot participant is unwelcome |
| Starting price | $19/mo | $10/seat/mo |
| Pricing (vendor-stated) | Per recording seat: Startup $19/mo billed annually ($29 monthly, up to 25 seats), Organization $29/mo annually ($39 monthly), Enterprise $39/mo billed annually only (10-seat minimum). Conversation Intelligence and Revenue Intelligence add-ons are $29/seat/mo each annually; viewers are free. 14-day free trial of the Organization plan, no credit card. | Free plan ($0; unlimited transcription, limited AI summaries, 400 minutes of storage per team). Pro is $10/seat/mo billed annually or $18 monthly; Business is $19/seat/mo billed annually or $29 monthly; Enterprise is $39/seat/mo, annual only. No free trial mentioned. |
Independent discussion is thin: about nine non-promotional comments carry a real opinion, mostly short notes from sales and RevOps users. Those users treat Avoma as a cheaper Gong or Chorus substitute that covers the basics well: recordings, searchable transcripts, template-based notes and call scorecards. The main complaints are the overall product and support quality, voiced by one team that still keeps it for transcription and scoring, and a preference for Granola among another team. Seven of 23 comments were promotional, mostly plugs for other notetakers, Reddit-monitoring tools or Avoma itself with a feature list and link.
Users like
- Users pick it as a cheaper alternative to Gong and Chorus that still covers the basics; one rep who has used all three calls it their go-to low-cost option[1][2][3][4]
- Recordings, searchable transcripts and actionable summaries are rated well; one RevOps user calls it the best meeting transcription tool they have used[1][2][3][4]
- Call scorecards help managers check that reps follow the playbook, and one team says the scoring is accurate[1][2]
- Notes can be generated from your own templates, which one sales user prefers over Gemini's built-in Google Meet notes[1]
Independent users who name a preference mostly like Fireflies: 16 of 23 non-promotional opinions are favourable, chiefly from people with heavy meeting loads who say it replaces their own note-taking, lets them query past meetings, and pushes notes into Drive, CRMs or task tools, with some running happily on the free tier. The trade-off is reliability of the output and the app: users report AI notes that get details wrong or miss words, one calls it the buggiest software they have used, and others dislike a bot joining their calls. Over a quarter of the 100 matched comments were promotional, mostly rival notetakers naming Fireflies as the thing to switch from, and are discounted here.
Users like
- Heavy meeting users say it takes note-taking off their plate and catches actions and next steps they would otherwise lose[1][2][3][4][5]
- Past meetings become a searchable record: users ask it what was discussed, and one pulls answers from it through an MCP connection[1][2]
- Integrations push notes and to-dos into Google Drive, CRMs and planners, and one team gets a prep email before recurring meetings[1][2][3]
- Cheap enough to justify personally: one user says the free version does all they need, another pays about $25 a month out of pocket[1][2][3]
Users complain about
- AI notes can be wrong: a consultant says a client's Fireflies auto-posts incorrect notes after every call, and another user says it catches only about 80% of spoken words[1][2]
- Stability complaints: one user who wanted to like it calls it the buggiest web and production app they have used, crashing constantly despite a good UI[1]
- The bot joining calls is a reason users leave: one switched to a bot-free tool for that reason[1]
- CRM auto-posting can misfire: with Zoho it posted a call note to hundreds of deals[1]