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Salesloft logoSalesloft review

Updated #2 in Cold Email & Sequencingsalesloft.com
Salesloft logo

#2Salesloft

salesloft.com
32/100

Salesloft is a revenue platform combining sales engagement cadences, conversation intelligence, deal management and Clari forecasting on shared data, with AI agents.

Verdict: Reps who have used both often find Salesloft easier and faster to work in than Outreach for running multi-touch cadences, and rank it above Groove and Salesforce's Sales Engagement. The criticism centres on bugs and lag, weak call-transcription AI, dashboards that suit managers more than reps, and a sense among long-time users that the product has declined, which grew louder around the 2025 hack and the Clari merger. Views on its support and on its UI against Outreach's are split, and about 15 of 100 comments were promotional, mostly replies in Salesloft complaint threads plugging other tools.

22 positive6 mixed29 negativeacross 57 rated independent comments

Astroturf check15 of 100 comments read as promotion or coordinated seeding and were excluded.

What users like

  • Several reps who used both say it is easier and faster than Outreach for daily work: adding prospects, seeing past activity and notes, and getting through tasks[1][2][3][4][5][6]
  • Automates multi-touch follow-up, so reps load prospects into email, call and LinkedIn cadences instead of tracking each touch by hand[1][2][3]
  • Users who tried Groove or Salesforce's own Sales Engagement rate Salesloft well ahead of both[1][2][3]
  • One user values the mobile app and that emails send the moment you click send, both of which they found missing in Outreach[1]

What users complain about

  • Bugs and lag: a call-logging glitch that forces reps to log every dial twice, slow loading between cadence emails, and complaints that bugs go unfixed[1][2][3][4][5]
  • Call-recording AI is unreliable: it mixes up rep and prospect, misses next steps, and summarizes small talk[1][2]
  • Long-time users say the product was better years ago and has gone downhill, with harsh views of the Drift and Clari combination[1][2][3][4][5]
  • Dashboards and pipeline views are rigid for non-standard sales cycles, and some see it as a reporting tool for managers more than a workflow tool for reps[1][2][3][4][5]
  • Around the 2025 hack, users were shut out or unable to load leads, and Salesforce kept the API connection off until a third party verified Salesloft's fix[1][2][3]

Best for

  • Sales teams whose deals need several follow-up touches across email, phone and LinkedIn
  • Reps who found Outreach clunky and want a simpler daily workflow

Skip it if

  • Teams that close on the first call and only need a dialer
  • Teams with non-standard sales cycles that need flexible built-in reporting
  • Teams relying on built-in call transcription and summaries
PricingVendor-stated

Sales-led pricing with no public plans or prices; the pricing page is a talk-to-sales form. No free trial or free plan listed; a self-guided product tour is offered.

Source , checked 2026-10-14

In their own words

I’ve used both. They both do the same things. I prefer salesloft because it’s easier to use, easier to add new prospects, the dialer seems to load faster. Easier to see all past activity and notes in Salesloft too. All that easier shit = faster and more efficient.
Outreach compared to Salesloft is trash. Outreach us great because of how much it does, but that makes it also a problem. It's too complicated. I would compare it to Salesforce vs Pipedrive. Salesloft is just user friendly, I hate that my company doesn't use it.
I always liked how lightweight salesloft felt in comparison with outreach. I’m at a new gig and they are using mixmax which I don’t know how to feel about yet
I'm low key obsessed with Salesloft. Although I didn't use it long, Outreach was clunky, and I never found my groove with it. But with SL I can get through my daily tasks in almost half the time it would take me with Hubspot or Salesforce. I work from home, and it gives me way more time to clean, water plants, shower, do laundry, etc.
I switched from outreach to Salesloft almost a year ago. Outreach was buggy as hell. UI was changing all the time and had a lot of not useful information for us. In the course of a year went through 5 different account managers. Our paid for integration specialist has no clue and didn't set us up for success. If we needed help, it was ALWAYS a link to fuckin outreach university. The automations/triggers are on par b…
All these tools are going to sink if not implemented/adopted properly. I've used most of the big ones (Outreach, Gong, Groove), and Salesloft has been my favorite just cuz i've found it the easiest to use for outbound engagement. All that matters to me.

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Frequently asked questions

Reps who have used both often find Salesloft easier and faster to work in than Outreach for running multi-touch cadences, and rank it above Groove and Salesforce's Sales Engagement. The criticism centres on bugs and lag, weak call-transcription AI, dashboards that suit managers more than reps, and a sense among long-time users that the product has declined, which grew louder around the 2025 hack and the Clari merger. Views on its support and on its UI against Outreach's are split, and about 15 of 100 comments were promotional, mostly replies in Salesloft complaint threads plugging other tools. Salesloft scores 32/100 from 57 independent comments (22 positive, 6 mixed, 29 negative).

Evidence base: 112 independent comments kept from 148 that mention Salesloft, after removing vendor accounts, self-disclosed employees and founders, affiliate links, service pitches and repeat promoters. Methodology.