Outreach vs Salesloft
 Outreach |  Salesloft | |
|---|---|---|
| Sentiment | ||
| Score | 31/100 | 32/100 |
| Rank in category | #7 | #6 |
| Rated comments | 9 | 57 |
| Best for | Salesforce-based sales teams running multichannel cadences across phone, email and social | Sales teams whose deals need several follow-up touches across email, phone and LinkedIn; Reps who found Outreach clunky and want a simpler daily workflow |
| Skip it if | Small teams that want public, self-serve pricing; Founders or small teams who mainly need high-volume cold email | Teams that close on the first call and only need a dialer; Teams with non-standard sales cycles that need flexible built-in reporting; Teams relying on built-in call transcription and summaries |
| Starting price | Custom pricing | Custom pricing |
| Pricing (vendor-stated) | Sales-led pricing with no public prices: four Amplify tiers (Essentials, Core, Plus, Pro) all marked 'Request pricing', billed per user plus consumption-based AI credits, with paid add-ons and separately quoted professional services. No free trial or free plan listed. | Sales-led pricing with no public plans or prices; the pricing page is a talk-to-sales form. No free trial or free plan listed; a self-guided product tour is offered. |
Independent discussion is thin: of 43 comments, only nine carry a non-promotional opinion of Outreach.io, and many mentions just list it as the enterprise option. Fans describe a multichannel sequencing layer that sits on top of Salesforce, logs activity well and integrates with the rest of the stack; critics report Salesforce data problems, a team that never adopted it, and weaker inbox placement than sending through their own mailbox, and one commenter calls it outdated for modern cold outbound. Nearly half the comments are promotional, mostly plugs for Pulse for Reddit, Kakiyo and other tools posted in threads that mention Outreach.
Users like
- Organizes multi-step cadences across phone, email and social, tracks what each prospect has received and prompts reps on what to do next, alongside Salesforce rather than replacing it[1][2]
- Integrates with most of an existing sales stack, letting a team prospect, sequence, report and book meetings in one place[1]
- Logs emails into the CRM as reportable tasks with a custom prefix, a feature one former customer missed after moving off it[1]
Users complain about
- One former customer cites record-ownership mismatches and bad lead records constantly being created in Salesforce[1]
- One team dropped it because reps never adopted it[1]
- One user could not match the inbox placement they got by sending from their own mailbox through HubSpot[1]
- Called outdated for modern cold outbound compared with newer sending infrastructure tools[1]
Reps who have used both often find Salesloft easier and faster to work in than Outreach for running multi-touch cadences, and rank it above Groove and Salesforce's Sales Engagement. The criticism centres on bugs and lag, weak call-transcription AI, dashboards that suit managers more than reps, and a sense among long-time users that the product has declined, which grew louder around the 2025 hack and the Clari merger. Views on its support and on its UI against Outreach's are split, and about 15 of 100 comments were promotional, mostly replies in Salesloft complaint threads plugging other tools.
Users like
- Several reps who used both say it is easier and faster than Outreach for daily work: adding prospects, seeing past activity and notes, and getting through tasks[1][2][3][4][5][6]
- Automates multi-touch follow-up, so reps load prospects into email, call and LinkedIn cadences instead of tracking each touch by hand[1][2][3]
- Users who tried Groove or Salesforce's own Sales Engagement rate Salesloft well ahead of both[1][2][3]
- One user values the mobile app and that emails send the moment you click send, both of which they found missing in Outreach[1]
Users complain about
- Bugs and lag: a call-logging glitch that forces reps to log every dial twice, slow loading between cadence emails, and complaints that bugs go unfixed[1][2][3][4][5]
- Call-recording AI is unreliable: it mixes up rep and prospect, misses next steps, and summarizes small talk[1][2]
- Long-time users say the product was better years ago and has gone downhill, with harsh views of the Drift and Clari combination[1][2][3][4][5]
- Dashboards and pipeline views are rigid for non-standard sales cycles, and some see it as a reporting tool for managers more than a workflow tool for reps[1][2][3][4][5]