Fathom review
Fathom is an AI meeting assistant that records, transcribes and summarizes video calls, with action items, search across calls and, on higher tiers, CRM field sync and coaching metrics.
Verdict
Independent discussion is thin: most of the 100 matched comments use "fathom" as an ordinary verb or refer to the unrelated Fathom Analytics, and only 5 non-promotional comments give a first-hand view of the meeting recorder. All five are favourable, citing that it removes note-taking, lets users go back and ask questions about a call, shows talk-time ratio, is quick to move into a CRM, and is usable on the free plan. No independent user here reports a problem, which reflects how little was said rather than evidence that there are none.
Evidence
5 positive0 mixed0 negativeacross 5 rated independent comments
6 of 100 comments read as promotion or coordinated seeding and were excluded.
What users like
- Removes note-taking on sales calls, and users can go back to a call and ask questions when they forget details[1]
- Transcripts move into the CRM quickly: one rep pastes each call into Salesforce in about 20 seconds[1]
- Shows how much of the call the rep spent talking versus the prospect, which one rep credits with fixing over-talking[1]
- Usable on the free plan: one team pays only for Zapier on top[1]
- Note format can be customised: one user taught it to structure notes their way instead of following the meeting timeline[1]
Best for
- Salespeople who want calls recorded and transcribed so they can stop taking notes
- Small teams that want a free recorder they can pipe into a CRM or Zapier
Pricing
From $15/user/mo
Free plan with unlimited recordings and transcription (some AI features limited). Paid plans are listed per user per month with lower annual prices: Premium $20 or $16 annual; Team $19 or $15 annual (2-user minimum); Business $34 or $25 annual (2-user minimum); Enterprise is sales-led. Paid plans offer a free trial.
Vendor-stated · Source · checked 2026-10-15
In their own words
Call recording, specifically fathom. I never have to take good notes and I can go back to calls and ask questions if I forget details. Honorable mention: Calendly. Saves me so much time.
I use fathom to transcribe calls. I copy the transcription, paste it into Salesforce. Takes 20 seconds after every call.
Stop talking. My nervousness kept me talking. Fathom is great as it tells me how much of the time I am talking vs the other end.
Dude we use Fathom, it's free but we pay 19 bucks a month to have zapier
I like fathom best for notetaker. I also taught it to format notes how I like them, vs say the timeline of the meeting.
Where Fathom ranks in Call Recording & Notetakers
Fathom has 5 opinionated independent comments, below the 8 needed to rank, so it is listed without a rank. Scores are the confidence-adjusted share of favourable independent comments.
| # | Tool | Score | Pricing |
|---|---|---|---|
| 1 | Granola | 73/100 | $14/user/mo |
| 2 | Gong | 59/100 | Custom pricing |
| 3 | Fireflies.ai | 58/100 | $10/seat/mo |
| 4 | Avoma | 51/100 | $19/mo |
| 5 | Otter.ai | 42/100 | $8.33/user/mo |
| – | Fathom | Thin evidence | $15/user/mo |
Alternatives
Granola
Gong
Fireflies.ai
Avoma
Otter.aiFrequently asked questions
Evidence base: 828 independent comments kept from 1253 that mention Fathom, after removing vendor accounts, self-disclosed employees and founders, affiliate links, service pitches and repeat promoters. Methodology.