Avoma vs Gong
 Avoma |  Gong | |
|---|---|---|
| Sentiment | ||
| Score | 51/100 | 59/100 |
| Rank in category | #4 | #2 |
| Rated comments | 9 | 27 |
| Best for | Small and mid-size sales teams that want Gong-style call recording at a lower price; Managers who score and review rep calls with scorecards; Reps who want call notes generated from their own templates | Sales teams that review recorded calls to coach and ramp reps; Reps who need a searchable record of past calls and emails on their accounts; Teams that want AI follow-up emails and call notes mapped into Salesforce |
| Skip it if | Teams that need responsive vendor support | Budget-conscious teams that only need transcripts and summaries; Sellers whose enterprise buyers object to being recorded; SDR teams that need a mature email sequencer; Small teams that want self-serve, published pricing |
| Starting price | $19/mo | Custom pricing |
| Pricing (vendor-stated) | Per recording seat: Startup $19/mo billed annually ($29 monthly, up to 25 seats), Organization $29/mo annually ($39 monthly), Enterprise $39/mo billed annually only (10-seat minimum). Conversation Intelligence and Revenue Intelligence add-ons are $29/seat/mo each annually; viewers are free. 14-day free trial of the Organization plan, no credit card. | Sales-led pricing; no public plans or prices. Licenses are priced per user plus a platform fee based on the number of users; quotes via a proposal form or demo. No free plan or free trial listed. |
Independent discussion is thin: about nine non-promotional comments carry a real opinion, mostly short notes from sales and RevOps users. Those users treat Avoma as a cheaper Gong or Chorus substitute that covers the basics well: recordings, searchable transcripts, template-based notes and call scorecards. The main complaints are the overall product and support quality, voiced by one team that still keeps it for transcription and scoring, and a preference for Granola among another team. Seven of 23 comments were promotional, mostly plugs for other notetakers, Reddit-monitoring tools or Avoma itself with a feature list and link.
Users like
- Users pick it as a cheaper alternative to Gong and Chorus that still covers the basics; one rep who has used all three calls it their go-to low-cost option[1][2][3][4]
- Recordings, searchable transcripts and actionable summaries are rated well; one RevOps user calls it the best meeting transcription tool they have used[1][2][3][4]
- Call scorecards help managers check that reps follow the playbook, and one team says the scoring is accurate[1][2]
- Notes can be generated from your own templates, which one sales user prefers over Gemini's built-in Google Meet notes[1]
Most of the 100 comments are about Gong the employer, its LinkedIn-posting sales reps or the word itself; about 27 non-promotional comments carry a real opinion of the product, and most of them are positive. Users value the recordings and searchable transcripts for reviewing their own and colleagues' calls, ramping new reps, drafting follow-ups and filling CRM fields, and two who moved to Salesloft or Chorus say those tools were worse. Critics say it is pricey and less flexible as cheaper AI call analysis spreads, that some enterprise prospects ask for it to be switched off, and that add-ons such as Gong Engage are weak; only three comments were promotional.
Users like
- Recordings and searchable transcripts are the core value: users look back at previous reps' conversations on their accounts, search calls by keyword or competitor and mine transcripts for product feedback[1][2][3][4][5][6]
- Widely used for coaching and ramping: reps and managers listen to top performers' calls and their own wins, and one user credits it with helping them outsell their team[1][2][3][4][5][6]
- AI notes, call Q&A and the follow-up email generator save admin, and one team maps call templates to Salesforce fields so reps only confirm and send, saving hours a week[1][2][3][4]
- Users who left it say alternatives were worse: one found Salesloft's transcription mistook them for the prospect and missed next steps, another says the switch to Chorus sucks[1][2]
Users complain about
- Several users see its edge shrinking as AI call analysis gets cheap, with teams building their own or using Fathom or HubSpot's built-in tool, and one new user calls it not a game changer[1][2][3]
- Expensive and not very flexible for analyzing a large team's calls, according to one past user who now points to cheaper tools[1]
- An enterprise seller says most customers ask to shut it off and some prospects decline meetings when the invite carries a Gong link[1]
- Secondary products are weak: a former Salesloft employee says Gong Engage is effectively given away to drive consolidation and customers came back after leaving[1][2]