Independent users treat Zapier as the quickest way to wire common SaaS apps together with simple trigger-filter-action flows, and a few value that it absorbs integration upkeep such as OAuth. The recurring complaints are cost and ceiling: per-task billing balloons at volume, and branching, custom code, state and approval steps push people to n8n. Nearly all of this corpus comes from r/n8n, so it over-represents people who left Zapier; about a third of the 56 comments were promotional (blog links, freelancer pitches, affiliate links, and a pair of accounts seeding a tool called duet with the same quote-wrapped talking points).
Independent discussion is very thin: only four comments carry a real first-hand or considered opinion of Make, all posted in r/n8n and r/nocode threads that compare it with n8n. Those users see Make as the friendlier place for non-coders to start, but say n8n offers more once workflows get technical or AI-heavy, and several moved on to n8n for that reason. Three of the ten comments were promotional (two plugging rival agent tools, one a near-verbatim duplicate of another account's advice), so treat this review as provisional.