# Twenty

Twenty is an open-source CRM that can be self-hosted for free or used as a managed cloud service, with custom objects, an API and an apps SDK for extending it. Website: twenty.com. Category: [CRM](https://gtmranked.com/best/crm/). Not enough independent evidence to rank (7 rated comments).

**Verdict:** Independent discussion is thin: only seven non-promotional comments carry an opinion, all brief and all from r/CRM. Those users like it as a free, self-hostable open-source CRM that feels modern and HubSpot-like, with custom objects and an API that make it easy to extend, and none reported a concrete problem. That absence of criticism reflects how little has been written, not proven reliability; nobody discussed sales-team adoption at scale, quoting or call tracking, and two of ten comments read as promotional.

**What users like:**
- Free to self-host as open-source software, which users cite as the reason they switched from paid CRMs [1](https://www.reddit.com/r/CRM/comments/1tcgk66/_/olodf4y/) [2](https://www.reddit.com/r/CRM/comments/1vbii5u/_/p0tunba/) [3](https://www.reddit.com/r/CRM/comments/1onx1tl/_/nn5rss4/) [4](https://www.reddit.com/r/CRM/comments/1r3knvd/_/o5ffvge/)
- Described as the cleanest, most modern self-hosted CRM one user tried, with a feel close to HubSpot [1](https://www.reddit.com/r/CRM/comments/1r3knvd/_/o5ffvge/) [2](https://www.reddit.com/r/CRM/comments/1vbii5u/_/p0tunba/)
- Easy to extend: users point to custom objects and relations, the apps SDK and a strong API, and to building extra features with AI coding tools [1](https://www.reddit.com/r/CRM/comments/1tgjbs6/_/omjodaz/) [2](https://www.reddit.com/r/CRM/comments/1l9kpfy/_/my3ntto/) [3](https://www.reddit.com/r/CRM/comments/1vqafex/_/p44os8s/)
- Includes built-in SMTP email at no extra cost, which one user says replaced a paid mail add-on in their previous self-hosted setup [1](https://www.reddit.com/r/CRM/comments/1vbii5u/_/p0tunba/)

**What users complain about:**

**Best for:** Small teams that want a free, self-hosted CRM; Technical teams that want to extend their CRM through an API or custom code; Teams leaving HubSpot that want a similar feel without per-seat fees.
**Skip it if:** Teams that need proven call tracking or quoting; Buyers who want extensive independent user reports before choosing.
**Pricing (vendor-stated, checked 2026-10-14):** Self-hosting the open-source core is free. Cloud plans: Pro $9/user/mo and Organization $19/user/mo on yearly billing (yearly saves 25%); Enterprise from $50k/year through sales. 30-day free trial, no credit card.

Full review: https://gtmranked.com/tools/twenty/