# #1 Gong

Gong is a revenue AI platform that records and analyzes customer calls and other interactions, with add-on products for sales engagement (Gong Engage), forecasting and enablement. Website: gong.io. Category: [Call Recording & Notetakers](https://gtmranked.com/best/conversation-intelligence/). Score 36/100 (7 positive, 4 mixed, 4 negative of 15 independent comments).

**Verdict:** Independent discussion is thin and comes mostly from r/salesdevelopment and r/revops: about 15 non-promotional comments carry a real opinion, and much of the rest is Gong as an employer or a name in a tech-stack list. Users split the product in two: call recording, transcripts, AI summaries and CRM sync are well liked, even by critics, while Gong Engage, the sequencing add-on, is contested, with one team praising it as a cheaper Salesloft replacement but several others reporting missing basics like A/B testing, weekly bugs and slowdowns and moving back to Salesloft or Outreach. Ten of 45 comments were promotional, mostly pitching alternative call-coaching, sequencing or RevOps tools.

**What users like:**
- Call recording, transcripts, AI call notes and post-call summaries are rated well, including by users who dislike the rest of the platform; one user's org makes the summaries and templated follow-up emails a required part of every meeting [1](https://www.reddit.com/r/salesdevelopment/comments/1pip6rj/_/nt81k95/) [2](https://www.reddit.com/r/salesdevelopment/comments/1pip6rj/_/ntglz16/) [3](https://www.reddit.com/r/salesdevelopment/comments/1jcp8h0/_/mkwbx03/) [4](https://www.reddit.com/r/salesdevelopment/comments/1ulptoz/_/ov6zj8g/) [5](https://www.reddit.com/r/salesdevelopment/comments/1ulptoz/_/ov6ff4d/) [6](https://www.reddit.com/r/salesdevelopment/comments/1ql3er0/_/o1ciskf/)
- Syncs call notes into the CRM (Salesforce contacts, accounts and opportunities, or HubSpot), which users say saves manual logging when configured properly [1](https://www.reddit.com/r/salesdevelopment/comments/1ql3er0/_/o1ciskf/) [2](https://www.reddit.com/r/salesdevelopment/comments/1pip6rj/_/ntglz16/)
- Can be set up to flag BANT questions, call length and rep-to-customer talk ratio and score each call for coaching [1](https://www.reddit.com/r/salesdevelopment/comments/1pip6rj/_/ntglz16/)
- Gong Engage has defenders: one team says it cost about a third of Salesloft and its reps prefer it because it draws on recorded-call content, and another user credits its AI search across an account's past calls, emails and contacts with saving significant time [1](https://www.reddit.com/r/revops/comments/1kzd9l9/_/mv5e3jq/) [2](https://www.reddit.com/r/salesdevelopment/comments/1jcp8h0/_/mkwbx03/)
- Used as a forecasting replacement for Clari: one RevOps user near $500M ARR says their company just dropped Clari for Gong [1](https://www.reddit.com/r/revops/comments/1kzd9l9/_/mv5cqsi/)

**What users complain about:**
- Gong Engage's sequencer lacks basics such as A/B testing of emails, with requested features long described as "in the pipeline" [1](https://www.reddit.com/r/salesdevelopment/comments/1ulptoz/_/ov6pssn/) [2](https://www.reddit.com/r/salesdevelopment/comments/1ulptoz/_/ov6ivwk/) [3](https://www.reddit.com/r/salesdevelopment/comments/1ojicxg/_/nm3br8b/)
- Engage is buggy and slow: one year-long user reports a new bug most weeks, freezing email windows, an email-deleting bug and random multi-hour slowdowns [1](https://www.reddit.com/r/salesdevelopment/comments/1jcp8h0/_/mkwbx03/) [2](https://www.reddit.com/r/salesdevelopment/comments/1jcp8h0/_/mtuzde5/)
- Several teams that consolidated onto Engage say they regret it or are moving back to Salesloft or Outreach for sequencing [1](https://www.reddit.com/r/salesdevelopment/comments/1ulptoz/_/ov6ff4d/) [2](https://www.reddit.com/r/salesdevelopment/comments/1ulptoz/_/ov6zj8g/) [3](https://www.reddit.com/r/salesdevelopment/comments/1jcp8h0/_/mtuzde5/)

**Best for:** Sales teams that want calls recorded, transcribed and summarized automatically; Managers coaching reps from recorded calls; Teams that want call notes synced into Salesforce or HubSpot.
**Skip it if:** SDR teams that need a mature email sequencer with A/B testing; Small teams that want self-serve, published pricing.
**Pricing (vendor-stated, checked 2026-10-14):** Sales-led pricing; no public plans or prices. Licenses are priced per user plus a platform fee based on the number of users; quotes via a proposal form or demo. No free plan or free trial listed.

Full review: https://gtmranked.com/tools/gong/