# Fireflies.ai vs Gong

Updated 2026-10-15. Compared from independent Reddit comments only. Methodology: https://gtmranked.com/methodology/

**Is Fireflies.ai or Gong better?** Too close to call on user sentiment: Fireflies.ai scores 58/100 from 23 rated comments, Gong 59/100 from 27 rated comments. Pick on fit: Gong is best for Sales teams that review recorded calls to coach and ramp reps; Fireflies.ai is best for People in back-to-back meetings who want transcripts, summaries and action items without taking notes.

**Is Fireflies.ai or Gong cheaper?** Fireflies.ai: Free plan ($0; unlimited transcription, limited AI summaries, 400 minutes of storage per team). Pro is $10/seat/mo billed annually or $18 monthly; Business is $19/seat/mo billed annually or $29 monthly; Enterprise is $39/seat/mo, annual only. No free trial mentioned. Gong: Sales-led pricing; no public plans or prices. Licenses are priced per user plus a platform fee based on the number of users; quotes via a proposal form or demo. No free plan or free trial listed. Prices are from each vendor's pricing page and change often.

| | Fireflies.ai | Gong |
|---|---|---|
| Score | 58/100 | 59/100 |
| Rank in category | #3 | #2 |
| Rated comments | 23 | 27 |
| Best for | People in back-to-back meetings who want transcripts, summaries and action items without taking notes; Teams that want meeting notes pushed into Drive, a CRM or a task tool; Individuals who want a free or low-cost recorder, including on a phone for in-person conversations | Sales teams that review recorded calls to coach and ramp reps; Reps who need a searchable record of past calls and emails on their accounts; Teams that want AI follow-up emails and call notes mapped into Salesforce |
| Starting price | $10/seat/mo | Custom pricing |

## #3 Fireflies.ai

Fireflies.ai is an AI meeting assistant that records and transcribes Zoom, Google Meet and Teams calls (or uploads, mobile and desktop recordings), then produces summaries, action items and searchable notes that can be pushed into other apps. Website: fireflies.ai. Category: [Call Recording & Notetakers](https://gtmranked.com/best/conversation-intelligence/). Score 58/100 (16 positive, 4 mixed, 3 negative of 23 independent comments).

**Verdict:** Independent users who name a preference mostly like Fireflies: 16 of 23 non-promotional opinions are favourable, chiefly from people with heavy meeting loads who say it replaces their own note-taking, lets them query past meetings, and pushes notes into Drive, CRMs or task tools, with some running happily on the free tier. The trade-off is reliability of the output and the app: users report AI notes that get details wrong or miss words, one calls it the buggiest software they have used, and others dislike a bot joining their calls. Over a quarter of the 100 matched comments were promotional, mostly rival notetakers naming Fireflies as the thing to switch from, and are discounted here.

**What users like:**
- Heavy meeting users say it takes note-taking off their plate and catches actions and next steps they would otherwise lose [1](https://www.reddit.com/r/sales/comments/1i303w3/_/m7ius6m/) [2](https://www.reddit.com/r/projectmanagement/comments/1h8ca10/_/m0uzu6h/) [3](https://www.reddit.com/r/productivity/comments/1p74irj/_/nqvpacj/) [4](https://www.reddit.com/r/consulting/comments/1jwby4w/_/mminibi/) [5](https://www.reddit.com/r/remotework/comments/1tyct8h/_/oq2cvs0/)
- Past meetings become a searchable record: users ask it what was discussed, and one pulls answers from it through an MCP connection [1](https://www.reddit.com/r/consulting/comments/1jwby4w/_/mminibi/) [2](https://www.reddit.com/r/projectmanagement/comments/1t1n33t/_/ojl2y3y/)
- Integrations push notes and to-dos into Google Drive, CRMs and planners, and one team gets a prep email before recurring meetings [1](https://www.reddit.com/r/consulting/comments/1l13hss/_/mvjkzxl/) [2](https://www.reddit.com/r/remotework/comments/1tyct8h/_/oq2cvs0/) [3](https://www.reddit.com/r/smallbusiness/comments/1ueshsr/_/otngwk1/)
- Cheap enough to justify personally: one user says the free version does all they need, another pays about $25 a month out of pocket [1](https://www.reddit.com/r/projectmanagement/comments/1lysled/_/n2wllns/) [2](https://www.reddit.com/r/sales/comments/1nnoo71/_/nfn42bc/) [3](https://www.reddit.com/r/sales/comments/1i303w3/_/m7ius6m/)
- Works from a phone for in-person use: a sign company dictates site measurements into it and gets summarised measurements emailed to the team [1](https://www.reddit.com/r/smallbusiness/comments/1irahig/_/md86p89/) [2](https://www.reddit.com/r/consulting/comments/1l13hss/_/mvjkzxl/)

**What users complain about:**
- AI notes can be wrong: a consultant says a client's Fireflies auto-posts incorrect notes after every call, and another user says it catches only about 80% of spoken words [1](https://www.reddit.com/r/projectmanagement/comments/1lc6g4j/_/mxzd3k1/) [2](https://www.reddit.com/r/productivity/comments/1je3qf4/_/miffc6d/)
- Stability complaints: one user who wanted to like it calls it the buggiest web and production app they have used, crashing constantly despite a good UI [1](https://www.reddit.com/r/projectmanagement/comments/1lysled/_/n2wllcq/)
- The bot joining calls is a reason users leave: one switched to a bot-free tool for that reason [1](https://www.reddit.com/r/startups/comments/1s6sljj/_/ouk70xv/)
- CRM auto-posting can misfire: with Zoho it posted a call note to hundreds of deals [1](https://www.reddit.com/r/smallbusiness/comments/1ueshsr/_/otngwk1/)
- Video recordings are lower quality than Zoom's own, so one team records separately when the recording will be shared [1](https://www.reddit.com/r/ProductManagement/comments/1hedcfq/_/m252obr/)

**Best for:** People in back-to-back meetings who want transcripts, summaries and action items without taking notes; Teams that want meeting notes pushed into Drive, a CRM or a task tool; Individuals who want a free or low-cost recorder, including on a phone for in-person conversations.
**Skip it if:** Teams that would share AI notes with clients without a human check; Calls where a visible bot participant is unwelcome.
**Pricing (vendor-stated, checked 2026-10-15):** Free plan ($0; unlimited transcription, limited AI summaries, 400 minutes of storage per team). Pro is $10/seat/mo billed annually or $18 monthly; Business is $19/seat/mo billed annually or $29 monthly; Enterprise is $39/seat/mo, annual only. No free trial mentioned.

Full review: https://gtmranked.com/tools/fireflies/

## #2 Gong

Gong is a revenue AI platform that records and analyzes customer calls and other interactions, with add-on products for sales engagement (Gong Engage), forecasting and enablement. Website: gong.io. Category: [Call Recording & Notetakers](https://gtmranked.com/best/conversation-intelligence/). Score 59/100 (19 positive, 4 mixed, 4 negative of 27 independent comments).

**Verdict:** Most of the 100 comments are about Gong the employer, its LinkedIn-posting sales reps or the word itself; about 27 non-promotional comments carry a real opinion of the product, and most of them are positive. Users value the recordings and searchable transcripts for reviewing their own and colleagues' calls, ramping new reps, drafting follow-ups and filling CRM fields, and two who moved to Salesloft or Chorus say those tools were worse. Critics say it is pricey and less flexible as cheaper AI call analysis spreads, that some enterprise prospects ask for it to be switched off, and that add-ons such as Gong Engage are weak; only three comments were promotional.

**What users like:**
- Recordings and searchable transcripts are the core value: users look back at previous reps' conversations on their accounts, search calls by keyword or competitor and mine transcripts for product feedback [1](https://www.reddit.com/r/sales/comments/1gpvdo3/_/lwtlqqb/) [2](https://www.reddit.com/r/sales/comments/1gpvdo3/_/lwuh2id/) [3](https://www.reddit.com/r/ProductManagement/comments/1guo1xf/_/lxvfyvw/) [4](https://www.reddit.com/r/salesdevelopment/comments/1w3wfg0/_/p7cvoor/) [5](https://www.reddit.com/r/sales/comments/1gpvdo3/_/lwvmxz8/) [6](https://www.reddit.com/r/salesdevelopment/comments/1ulptoz/_/ov6ff4d/)
- Widely used for coaching and ramping: reps and managers listen to top performers' calls and their own wins, and one user credits it with helping them outsell their team [1](https://www.reddit.com/r/sales/comments/1gpvdo3/_/lwtgiai/) [2](https://www.reddit.com/r/sales/comments/1gpvdo3/_/lwtfkh9/) [3](https://www.reddit.com/r/sales/comments/1h8ys92/_/m0wqqjq/) [4](https://www.reddit.com/r/sales/comments/1j9d2vm/_/mhdja2n/) [5](https://www.reddit.com/r/sales/comments/1kx3vkm/_/mumfo33/) [6](https://www.reddit.com/r/sales/comments/1gpvdo3/_/lwvmxz8/)
- AI notes, call Q&A and the follow-up email generator save admin, and one team maps call templates to Salesforce fields so reps only confirm and send, saving hours a week [1](https://www.reddit.com/r/sales/comments/1gpvdo3/_/lwtlu8i/) [2](https://www.reddit.com/r/sales/comments/1gpvdo3/_/lwvmxz8/) [3](https://www.reddit.com/r/sales/comments/1idkrnn/_/m9zsqu3/) [4](https://www.reddit.com/r/projectmanagement/comments/1msf768/_/n95il5i/)
- Users who left it say alternatives were worse: one found Salesloft's transcription mistook them for the prospect and missed next steps, another says the switch to Chorus sucks [1](https://www.reddit.com/r/sales/comments/1jszax0/_/mlqk6ei/) [2](https://www.reddit.com/r/sales/comments/1jsvqh5/_/mlprhd1/)
- A searchable recording settled a client dispute: one rep pulled up the call to show nothing was promised for free, and the client paid $3,500 [1](https://www.reddit.com/r/sales/comments/1hwxkno/_/m64zyi2/)

**What users complain about:**
- Several users see its edge shrinking as AI call analysis gets cheap, with teams building their own or using Fathom or HubSpot's built-in tool, and one new user calls it not a game changer [1](https://www.reddit.com/r/sales/comments/1r8jw4m/_/o65kmoy/) [2](https://www.reddit.com/r/sales/comments/1r8jw4m/_/o65m5tv/) [3](https://www.reddit.com/r/sales/comments/1r8jw4m/_/o65nd41/)
- Expensive and not very flexible for analyzing a large team's calls, according to one past user who now points to cheaper tools [1](https://www.reddit.com/r/revops/comments/1w1lbq2/_/p6maq5d/)
- An enterprise seller says most customers ask to shut it off and some prospects decline meetings when the invite carries a Gong link [1](https://www.reddit.com/r/sales/comments/1gpvdo3/_/lwtfdf0/)
- Secondary products are weak: a former Salesloft employee says Gong Engage is effectively given away to drive consolidation and customers came back after leaving [1](https://www.reddit.com/r/salesdevelopment/comments/1ulptoz/_/ov6ff4d/) [2](https://www.reddit.com/r/sales/comments/1gl4s85/_/lvrad94/)
- Analysis is account-level; a consultant had to export transcripts via the API to compare calls across accounts against Salesforce data [1](https://www.reddit.com/r/ProductManagement/comments/1kee60k/_/mqj8adk/)

**Best for:** Sales teams that review recorded calls to coach and ramp reps; Reps who need a searchable record of past calls and emails on their accounts; Teams that want AI follow-up emails and call notes mapped into Salesforce.
**Skip it if:** Budget-conscious teams that only need transcripts and summaries; Sellers whose enterprise buyers object to being recorded; SDR teams that need a mature email sequencer; Small teams that want self-serve, published pricing.
**Pricing (vendor-stated, checked 2026-10-14):** Sales-led pricing; no public plans or prices. Licenses are priced per user plus a platform fee based on the number of users; quotes via a proposal form or demo. No free plan or free trial listed.

Full review: https://gtmranked.com/tools/gong/