# Close vs Pipedrive

Updated 2026-10-15. Compared from independent Reddit comments only. Methodology: https://gtmranked.com/methodology/

**Is Close or Pipedrive better?** Independent users prefer Close (63/100 from 25 rated comments) over Pipedrive (32/100 from 27 rated comments). Close is best for Small sales teams and solo sellers doing high-volume cold calling; Pipedrive is best for Small sales teams moving off spreadsheets.

**Is Close or Pipedrive cheaper?** Close: Per user per month: Solo $9 annual / $19 monthly (1 user, 10k leads, no workflows), Essentials $35 / $49, Growth $99 / $109, Scale $139 / $149; custom plans via sales. Calling and SMS billed at cost. 14-day free trial with no credit card; no free plan; 30-day money-back guarantee. Pipedrive: Shown in GBP for a UK visitor: Lite £14, Growth £39, Premium £59, Ultimate £79 per seat/mo billed annually (£24, £49, £79, £99 billed monthly), excluding VAT. 14-day free trial with no card required; no free plan. Paid add-ons include LeadBooster (from £32.50), Projects, Campaigns, Web Visitors and Smart Docs. Prices are from each vendor's pricing page and change often.

| | Close | Pipedrive |
|---|---|---|
| Score | 63/100 | 32/100 |
| Rank in category | #1 | #6 |
| Rated comments | 25 | 27 |
| Best for | Small sales teams and solo sellers doing high-volume cold calling; Teams that want calling, email, SMS and workflows inside the CRM; Founders who want a CRM they can pick up without a consultant | Small sales teams moving off spreadsheets; Sales-only pipeline tracking without marketing automation |
| Starting price | $9/user/mo | £14/seat/mo |

## #1 Close

Close is a sales CRM for small and mid-sized teams that bundles calling, email, SMS and workflow automation, plus an AI sales agent called Chloe. Website: close.com. Category: [CRM](https://gtmranked.com/best/crm/). Score 63/100 (17 positive, 7 mixed, 1 negative of 25 independent comments).

**Verdict:** Independent users mostly rate Close as a simple, fast, sales-first CRM that suits small outbound teams and solo sellers who live on the phone, with calling, email, SMS and workflows in one place. The trade-off is depth outside the calling workflow: users call it rigid, report automation flaws and missing calling features such as three-way calls, and say it is weak for marketing and lead-level reporting. About a third of the comments mentioning it were promotional, including roughly ten near-identical comments that name-drop Close while plugging a Reddit-monitoring tool, referral links, and agency or rival-CRM pitches, so those were set aside.

**What users like:**
- Easy to pick up: users describe it as light, simple and fast, easier to onboard than HubSpot, with decent automation that does not overwhelm [1](https://www.reddit.com/r/sales/comments/1lkjral/_/mzu14q4/) [2](https://www.reddit.com/r/sales/comments/1j83ajf/_/mh5uxn2/) [3](https://www.reddit.com/r/CRM/comments/1kmiuxq/_/msbbsbg/) [4](https://www.reddit.com/r/startups/comments/1u92f81/_/osh52j3/) [5](https://www.reddit.com/r/SaaS/comments/1r1ps6x/_/o53fphn/)
- Built for phone-heavy outbound: users cite the power dialer and smart views, cold callers hitting 250 to 350 dials a day, and running a BDR team's outbound from inside it [1](https://www.reddit.com/r/CRM/comments/1qr1n4p/_/o2rulup/) [2](https://www.reddit.com/r/CRM/comments/1t849d0/_/p53dkzp/) [3](https://www.reddit.com/r/SaaS/comments/1ttq32g/_/p8onxww/) [4](https://www.reddit.com/r/CRM/comments/1o2fywj/_/niudk35/)
- Calling, email, SMS and workflows sit in one place, which users say keeps reps productive and organized [1](https://www.reddit.com/r/sales/comments/1tehgfr/_/om9c2lm/) [2](https://www.reddit.com/r/CRM/comments/1o2fywj/_/niudk35/)
- Users call it good value for small teams and solo operators, saying a low-tier plan covers most of what they need [1](https://www.reddit.com/r/SaaS/comments/1ttq32g/_/p8onxww/) [2](https://www.reddit.com/r/CRM/comments/1odlwya/_/nlez46i/) [3](https://www.reddit.com/r/CRM/comments/1ldem3z/_/my9bmc0/)

**What users complain about:**
- Rigid, with automation flaws: one team of about ten calls it very rigid but good enough, and a solo user flags its automation weaknesses [1](https://www.reddit.com/r/sales/comments/1goz8f4/_/lwq8wwd/) [2](https://www.reddit.com/r/CRM/comments/1odlwya/_/nlez46i/) [3](https://www.reddit.com/r/CRM/comments/1t849d0/_/p53dkzp/)
- Calling has gaps: one user found no three-way calling, another hit quirks with calling and stayed on Apollo [1](https://www.reddit.com/r/CRM/comments/1iqg4f1/_/md03vys/) [2](https://www.reddit.com/r/CRM/comments/1ldem3z/_/my9bmc0/)
- Reporting centres on caller activity and revenue rather than deeper lead analysis [1](https://www.reddit.com/r/CRM/comments/1t849d0/_/p53dkzp/)
- Not strong on the marketing side, according to a user who otherwise rates it highly [1](https://www.reddit.com/r/CRM/comments/1q1mkuc/_/nxpv1dv/)
- The inbox only shows email from contacts already in the CRM, so one former user missed mail from new clients and had to keep Outlook open alongside it [1](https://www.reddit.com/r/smallbusiness/comments/1h45ex4/_/lzvwrc0/)

**Best for:** Small sales teams and solo sellers doing high-volume cold calling; Teams that want calling, email, SMS and workflows inside the CRM; Founders who want a CRM they can pick up without a consultant.
**Skip it if:** Teams that need marketing automation in the same tool; Teams that need flexible automation or deep lead-level reporting; Sellers who rely on three-way or conference calling.
**Pricing (vendor-stated, checked 2026-10-14):** Per user per month: Solo $9 annual / $19 monthly (1 user, 10k leads, no workflows), Essentials $35 / $49, Growth $99 / $109, Scale $139 / $149; custom plans via sales. Calling and SMS billed at cost. 14-day free trial with no credit card; no free plan; 30-day money-back guarantee.

Full review: https://gtmranked.com/tools/close/

## #6 Pipedrive

Pipedrive is a sales CRM for managing leads, deals and pipelines, with email sync, automations, meeting intelligence and paid add-ons such as LeadBooster. Website: pipedrive.com. Category: [CRM](https://gtmranked.com/best/crm/). Score 32/100 (10 positive, 7 mixed, 10 negative of 27 independent comments).

**Verdict:** Independent users describe Pipedrive as a simple, sales-only pipeline tool that small teams actually keep updated, and some have run on it for years. The recurring trade-off is a ceiling: past about a dozen reps, or once marketing data needs to sit in the deal view, several teams moved to HubSpot, and add-ons push the real cost well above the base price. Opinion is genuinely split, and about a third of the 100 comments reviewed were promotional, mostly rival CRMs, custom-CRM builders and sync or lead tools pitching in the threads.

**What users like:**
- Simple enough that reps actually use it; one team switched from HubSpot for that reason [1](https://www.reddit.com/r/CRM/comments/1to2gbt/_/onyg4d8/) [2](https://www.reddit.com/r/CRM/comments/1uct3m4/_/ota9qsi/) [3](https://www.reddit.com/r/CRM/comments/1wl1din/_/pb709pz/) [4](https://www.reddit.com/r/CRM/comments/1wwdkzw/_/pdjqwkw/)
- Nicer to use day to day than HubSpot, according to teams that later moved to HubSpot anyway [1](https://www.reddit.com/r/CRM/comments/1uct3m4/_/ot9qk86/) [2](https://www.reddit.com/r/CRM/comments/1uct3m4/_/ota9qsi/)
- Covers straightforward sales needs for years, with gaps filled by integrations or add-ons [1](https://www.reddit.com/r/CRM/comments/1tcgk66/_/olvnqpv/) [2](https://www.reddit.com/r/CRM/comments/1kumya4/_/mu7tspx/) [3](https://www.reddit.com/r/CRM/comments/1jyz0uv/_/mn3168f/)
- Per-seat pricing scales linearly without forced plan jumps [1](https://www.reddit.com/r/CRM/comments/1t499s3/_/ok9rh03/)

**What users complain about:**
- Hits a ceiling as teams grow, especially when sequences, lead scoring or marketing attribution need to live with deal data [1](https://www.reddit.com/r/CRM/comments/1uct3m4/_/ota9qsi/) [2](https://www.reddit.com/r/CRM/comments/1uct3m4/_/ot6h0re/) [3](https://www.reddit.com/r/CRM/comments/1uct3m4/_/ot9qk86/) [4](https://www.reddit.com/r/CRM/comments/1uct3m4/_/otbyqtf/) [5](https://www.reddit.com/r/CRM/comments/1wl1din/_/pe0p705/)
- Add-ons and higher tiers push real cost well above the headline price; one user puts 12 seats at $700-800/mo all-in [1](https://www.reddit.com/r/CRM/comments/1t499s3/_/ok9rh03/) [2](https://www.reddit.com/r/CRM/comments/1t499s3/_/ok1yjvi/) [3](https://www.reddit.com/r/CRM/comments/1vqafex/_/p452ddl/)
- Data model bends badly for non-deal records such as properties with multiple owners and units [1](https://www.reddit.com/r/CRM/comments/1uk191t/_/oz1ei0l/) [2](https://www.reddit.com/r/CRM/comments/1uk191t/_/ov2ewvj/)
- Reporting can be unreliable: one user saw closed deals missing from reports and a pipeline view that shifts when scrolling [1](https://www.reddit.com/r/CRM/comments/1vqafex/_/p45hv04/)

**Best for:** Small sales teams moving off spreadsheets; Sales-only pipeline tracking without marketing automation.
**Skip it if:** Teams that need marketing and sales data in one place; Sales orgs scaling past about a dozen reps; Businesses whose records are not deals, such as commercial real estate.
**Pricing (vendor-stated, checked 2026-10-14):** Shown in GBP for a UK visitor: Lite £14, Growth £39, Premium £59, Ultimate £79 per seat/mo billed annually (£24, £49, £79, £99 billed monthly), excluding VAT. 14-day free trial with no card required; no free plan. Paid add-ons include LeadBooster (from £32.50), Projects, Campaigns, Web Visitors and Smart Docs.

Full review: https://gtmranked.com/tools/pipedrive/